PRODUCT SUPPORT

产品支持 / Buyer & Product Support

用于处理数字交付、文件访问、版本说明、订单核对和标准软件产品使用问题。

Support for digital delivery, file access, version information, order verification and standard software product questions.

邮件支持 / EMAIL SUPPORT

联系产品支持 / Contact Support

正式上线前请设置 NEXT_PUBLIC_SUPPORT_EMAIL。
Please configure NEXT_PUBLIC_SUPPORT_EMAIL before live launch.

支持范围 / SUPPORT SCOPE

我们支持什么 / What We Support

✓ 付款成功但无法获得数字交付。 / Payment succeeded but delivery is unavailable.

✓ ZIP / Excel 文件损坏或无法打开。 / ZIP or Excel file is corrupted or cannot be opened.

✓ 产品版本和使用说明问题。 / Product version and usage documentation questions.

✓ 重复扣款或订单信息核对。 / Duplicate charge or order verification.

商店范围 / Store Scope

本支持页面只处理 BaiheAI Factory Tools 标准数字软件产品相关事项。本软件商店不销售营销、广告、商业咨询或定制软件开发服务。
This support page covers BaiheAI Factory Tools standard digital software products only. This storefront does not sell marketing, advertising, business consulting or custom software development services.